9:00 am Opening of the Congress Day by Antti Merilehto, Moderator
Tarja Halonen, Ex-President of the Republic of Finland
Jorma Eloranta, Chairman and Board Member:
"Competitiveness and quality. Boardroom view"
George Georgiades, President, EOQ
Kenneth Greve, Director at the Finnish National Ballet
How to create a successful team that knows how to win
Jukka Jalonen, Finnish professional ice hockey coach
Ice hockey coach and former player. Jalonen is the first Finnish head coach to lead the Finnish national men's ice hockey team to a World Championship.
Integrated Procedure for Quality Improvement
Dr. Noriaki Kano, Professor Emeritus, Tokyo University of Science
This keynote decomposes Quality Improvement into such activities as “maintenance” or keeping the process under a state of control, “problem solving” or enhancing the process capability, and “task achieving” or realizing a challenging target under a new framework (mechanism, or paradigm).
The generic model behind those activities that is structured with framework, causal relationship and standardization is proposed and the procedures for the activities such as PDCA/-SDCA cycle, and Problem-Solving and Task-Achieving QC Stories are discussed and then are linked to derive the Integrated Procedure for Quality Improvement. In addition, refer to the history of the above procedures including Dr. Kano's curiosity about the origin of DMAIC.
Quality Tools and Business Improvement
Glenn H. Mazur, ISO 16355: A quality approach to new product development
Willy Vandenbrande, The Future of Quality: No More Quality Management
Gerhard Schiefer & Simone Fritzen,The Relevance of Trust and Control in Quality Management Scenarios
Robert Schmitt, A new framework for the development of Smart Products
Abdullah Alhaqbani, Required enablers for successful CI initiatives across management levels
Innovations and Start Up Businesses
Val Kratzman, moderator
Peter Merrill, From Innovator to Entrepreneur
At some time we have all said ‘I have a great idea…’ Many of us see our idea as having great potential and would like to create a business for it. We decide to become innovators. We believe in our idea and creating the new business is in itself exciting as we fulfill our natural creative urge. We will give up everything to make our idea succeed. Our idea becomes reality but cash becomes tight. The danger is that we will even give our business to someone else to make our idea succeed. We must at some point learn to be an entrepreneur as well as an innovator. This way we make our idea succeed and we keep our business. Learn the secrets of innovation and entrepreneurial success and importantly that ‘Innovation Never Stops
Antti Kosunen, Creating the Ecosystem for Startup and Large Company Partnerships
Pekka Sivonen, Starting and Focusing Startups
Sino-Euro Quality Forum
Duan Yihong, Deputy Secretary General: Performance Excellence in China
Case Patentti- ja rekisterihallitus, Jorma Hanski, Director Patents and Trademarks
Shen Dong, The Eight-step Strategic Performance Management Method based on the Balanced Scorecard
Pekka Hemmi, CEO Nordic Ventures Group: Case for quality improvement in China’s paper industry
Ren Liming: Quality Problem Close-loop - Practices of China Space Industry in Quality Problem-solving
Case Konecranes, Tapani Tilus, VP, Agilon business
Professor He Zhen, Lean Six Sigma Maturity Assessment Model：A China Perspective
Ren Xianquan, Haier Quality Innovative Practices in Internet Era
European Quality Leaders
Jean-Paul Teyssen/CEO of Carglass/Belgium – EQL 2010 Winner
Sketch France: « Quality against CSR : who wins ? »,
presented by Patrick Mongillon & Jade Plantin/France
EOQ Certification schemes for quality management personnel international harmonized approaches for personnel certification
EQL 2015 finalists: Dr. Gerald Sendlhofer/Austria, Torgeir Halvorsen/Norway, José Luis Velasco Escudero/Spain
3:30 pm Coffee Break
The Efficiency Paradox
Niklas Modig, Lean Expert, Author of This is Lean
Efficiency is one of those concepts that everyone uses but very few understand. During this lecture Niklas Modig argues that most individuals and organizations have an incorrect understanding of how to increase "true" efficiency. We tend over focus on individual and functional performance, and by doing so, we only sub-optimize our organizations by developing "oceans of efficient islands". Research shows that these island organizations can be extremely problematic. Even if their metrics indicate that all of their islands are efficient, the system is NOT! Why?
The more they try to squeeze out from each island the more they will loose sight of their customers. This will in turn develop a situation where the organization lack understanding of what true value creation is. The collection of islands become a powerful engine in producing self-generated waste and problems. Instead of fulfilling the needs of their customers the organization panics and turn on "flight mode". In fact, the more efficient we think we are the more inefficient we will be. During this lecture Niklas will explain how to resolve this efficiency paradox.
5:30 pm Closing the Congress Day
7:30 pm Banquet at Hotel Kalastajatorppa, Helsinki
9:00 am Opening the Congress day, André Noël Chaker, Moderator
Greetings from International Academy for Quality
Janak Mehta, Chairman, IAQ
EFQM driving Excellence
Leon Tossaint, CEO, EFQM
Designed Improvement: NEXTGEN Quality Thinking
Gregory H. Watson, Chairman, Business Excellence Solutions, Ltd.
The development of quality thinking is based on the philosophy of continual improvement and the need to obtain control of work processes in order to assure stability in the quality level of products produced and services delivered. Quality as a strategy for the improvement of organizations also includes the quality of the research necessary to gain insight into the necessary deliverables to customers, to understand the motivations of competitors, and to capitalize on the implications of emerging technologies. To gain such insights requires that organizations develop dynamic approaches to refresh their learning by seeing things in different ways than they have in the past and becoming sensitive so they can sense situational shifts in the environment that should create new causes for action.
The quality movement owes a large debt of gratitude to the Japanese quality professionals who have done this over the past 50 years; however, the Western world has done a poor job in translating these lessons into a coherent system that is capable of generalization for these lessons learned. This presentation will identify areas where the executive function must make active engagement with organizations to focus on the development of ability to drive strategic change projects that will result in its transformation into a high-performing organization. A developmental system for approaching this task is presented based on a two-year project of the International Academy for Quality.
VAPORIZED! REDEFINING QUALITY IN A SOCIETY SHAPED BY SOFTWARE
Robert Tercek, Author of VAPORIZED: Solid Strategies for Success in a Dematerialized World
Dematerialization, the process of replacing physical things with information, has been a feature of the digital economy for three decades. In recent years, thanks to the advent of powerful mobile computers, faster wireless data connections and cloud infrastructure, this process has accelerated and expanded to encompass many sectors of the traditional economy. The result has been a profound transformation of many industries, including finance, media, advertising, telecommunications, consumer electronics, and it is currently extending to transportation, automobiles, hotels, health care, education and manufacturing. Every major trend in information technology, including Big Data, crowdsourcing, on-demand services, artificial intelligence and robotics contributes to the process of dematerialization. No sector of the economy is immune to this trend. Whatever can be dematerialized will be.
Digital media pioneer Robert Tercek has worked at the forefront of this transformation for twenty years. He calls this process “vaporization”. In his book Vaporized, Mr Tercek set forth the dynamics of dematerialization. In this keynote speech, Mr Tercek will explain how it works by sharing vivid examples of dematerialization in progress today, and he will explain how the new hybrid goods that consist of both digital and physical attributes will present new challenges and opportunities for quality. In Tercek’s view, the very definition of quality will evolve to match a universe of smart, connected “products-as-services.”
Future of Quality in Education & Healthcare
JoAnn Sternke, Future on Education
Shogo Kato, Development of a Management System for Rehabilitation Intervention Processes in Hospitals
Cleantech and Sustainability
Vladimir V. Okrepilov, State Centre “Test-St. Petersburg”: Economics of Quality for Sustainable Development
N. Ramanathan, Quality Management and the Silent Crises of the World
Dr. Yury Gusakov, Chairman, Asia Network for Quality (ANQ), Quality, Creating a silky way to sustainable development
Case Fujitsu: Focusing on Customer Experience After Winning Excellence Finland's Recognized for Excellence Award, Jari Mielonen, CEO, Fujitsu Finland & Tom Grönstrand, CEO TripleWin
Case Fazer: Sustainability and Quality in Fazer, CEO, Christoph Vitzthum
International Academy for Quality
Pedro Manuel Saraiva and Sampaio: “Glocal Quality”
Zigmund Bluvband: “Rethinking Risk and Failure Analysis”
Chao-ton Su, Feng-Min Su and Tzu-Yu Chen: “Process Optimization via Computational Intelligence: A Case Study”
Dr Lars Sörqvist, Royal Institute of Technology, Stockholm, Sweden, Employeeship with focus on quality, innovation and continuous improvements
15:00 Coffee Break
Promoting the Quality Management of SMEs - Our responsibility and pursuit
Xiaofen Tang, President of the SAQ
In China, as one of the most important parts of national economy, small and medium-sized enterprises (hereinafter referred to as SMEs) have made great progress in recent years. In 2015, with the output value accounting for 58.5% of the GDP, SMEs provided more than 80% of the employment opportunities and became the largest and most innovative enterprise group. However, there are still many problems in SMEs, such as short operating period, scattered industry distribution, weak management ability and fast employee flow, which bring challenges to the quality management. In this regard, the Chinese government and quality organizations have attached great importance to SMEs and have worked together to promote the quality of SMEs for many years.
This speech mainly introduced how Shanghai Association for Quality (hereinafter referred to as SAQ), for instance, promote the quality management of SMEs. As one of the largest professional quality organizations with wide influence and excellent quality work in China, SAQ has been attaching great importance to improving the quality of SMEs and carrying out a large amount of related work: 1. Improving public service platform. 2. Strengthening international cooperation in quality management of SMEs. 3. Carrying out the training of high class quality management personnel of SMEs. 4. Promoting the public quality and technical services for SMEs. 5. Refining quality and technology methods suitable for SMEs. This speech also mentioned some suggestions on how to improve the quality management of SMEs in the future.