Please find further information about full program, pre and post congress days on the left side of this page.

8:30 am        Registration and Coffee  

9:00 am         Opening of the Congress Day by Antti Merilehto, Moderator

Opening Speech

Tarja Halonen, Ex-President of the Republic of Finland
Jorma Eloranta, Chairman and Board Member
George Georgiades, President, EOQ

Interview with

Kenneth Greve, Director at the Finnish National Ballet

How to create a successful team that knows how to win

Jukka Jalonen, Finnish professional ice hockey coach.

Integrated Procedure for Quality Improvement

Dr. Noriaki Kano, Professor Emeritus, Tokyo University of Science

Quality Tools and Business Improvement

Glenn H. Mazur, ISO 16355: A quality approach to new product development
Willy Vandenbrande, The Future of Quality: No More Quality Management
Gerhard Schiefer & Simone Fritzen,The Relevance of Trust and Control in Quality Management Scenarios
Robert Schmitt, A new framework for the development of Smart Products
Abdullah Alhaqbani, Required enablers for successful CI initiatives across management levels

Innovations and Start Up Businesses

Val Kratzman, Moderator
Peter Merrill, From Innovator to Entrepreneur
Antti Kosunen, Creating the Ecosystem for Startup and Large Company Partnerships
Pekka Sivonen, Starting and Focusing Startups

Sino-Euro Quality Forum

Duan Yihong, Deputy Secretary General: Performance Excellence in China
Case Patentti- ja rekisterihallitus, Jorma Hanski, Director Patents and Trademarks
Shen Dong, The Eight-step Strategic Performance Management Method based on the Balanced Scorecard
Pekka Hemmi, CEO Nordic Ventures Group: Case for quality improvement in China’s paper industry
Ren Liming: Quality Problem Close-loop - Practices of China Space Industry in Quality Problem-solving
Case Konecranes, Tapani Tilus, VP, Agilon business
Professor He Zhen, Lean Six Sigma Maturity Assessment Model:A China Perspective
Ren Xianquan, Haier Quality Innovative Practices in Internet Era


European Quality Leaders

           Jean-Paul Teyssen/CEO of Carglass/Belgium – EQL 2010 Winner

           Sketch France: « Quality against CSR : who wins ? », presented by
            Patrick Mongillon & Jade Plantin/France
           EOQ Certification schemes for quality management personnel international harmonized            approaches for personnel certification – Thomas Votsmeier/DGQ-Germany

           EQL 2015 finalists: Dr. Gerald Sendlhofer/Austria, Torgeir Halvorsen/Norway, José                    LuisVelasco Escudero/Spain


3:30 pm           Coffee Break

The Efficiency Paradox
Niklas Modig, Lean Expert, Author of This is Lean


5:30 pm       Closing the Congress Day


7:30 pm        Banquet at Hotel Kalastajatorppa, Helsinki

8:30 am        Registration and Coffee  

9:00 am        Opening the Congress day, André Noël Chaker, Moderator

Greetings from International Academy for Quality
Janak Mehta, Chairman, IAQ

                     EFQM driving Excellence
                     Leon Tossaint, CEO, EFQM


Made in China and China Quality

Mr. Jia Fuxing, President of China Association for Quality (CAQ)


Global State of Quality, Part II, 2015
ASQ Quality Report
Patricia La Londe,
Chairman of the Board, ASQ

Designed Improvement: NEXTGEN Quality Thinking

Gregory H. Watson, Chairman, Business Excellence Solutions, Ltd.


Robert Tercek, Author of VAPORIZED: Solid Strategies for Success in a Dematerialized World


Future of Quality in Education & Healthcare

JoAnn Sternke, Future on Education
Shogo Kato, Development of a Management System for Rehabilitation Intervention Processes in Hospitals

Cleantech and Sustainability

Vladimir V. Okrepilov, State Centre “Test-St. Petersburg”: Economics of Quality for Sustainable Development
N. Ramanathan, Quality Management and the Silent Crises of the World
Dr. Yury Gusakov, Chairman, Asia Network for Quality (ANQ), Quality, Creating a silky way to sustainable development


Business Track

Case Fujitsu: Focusing on Customer Experience After Winning Excellence Finland's Recognized for Excellence Award Jari Mielonen, CEO, Fujitsu Finland & Tom Grönstrand, CEO  TripleWin
Case Fazer: Sustainability and Quality in Fazer, CEO, Christoph Vitzthum

International Academy for Quality

Pedro Manuel Saraiva and Paulo Sampaio: “Glocal Quality”
Zigmund Bluvband: “Rethinking Risk and Failure Analysis”
Chao-ton Su, Feng-Min Su and Tzu-Yu Chen: “Process Optimization via Computational Intelligence: A Case Study”
Dr Lars Sörqvist, Royal Institute of Technology, Stockholm, Sweden, Employeeship with focus on quality, innovation and continuous improvements


15:00 Coffee Break

Case Kone

How to create a quality culture

Tomio Pihkala, Chief Technology Officer CTO, Kone Ltd.


Promoting the Quality Management of SMEs - Our responsibility and pursuit

                                 Xiaofen Tang, President of the SAQ


Defence against the Dark Arts: today's cypersecurity problem and how to fix it

                                Livestream with
                                Edward Snowden, Former intelligence officer who served the CIA, NSA, and DIA                                        



16:45               Thank You Words & Flag Exchange

17:15               Closing the Congress Day, André Noël Chaker, Moderator






We reserve the right to make changes